Adult Protective Services (APS) receives complaints concerning the possible abuse, neglect or financial exploitation of impaired elderly adults living in Butler County. The goal of APS is to help remove the factors that are causing the mistreatment while introducing services to improve the person's care, thus enabling the senior to live safely and independently in the community for as long as possible. Every effort is made to inform the client of their options and help them make decisions that are in their best interest.

Services

    Adult Protective Services
    Child Day Care Services
    Food Assistance
    Medicaid
    Ohio Works First
    Transportation

How To File A Complaint

If you believe you have been delayed or denied services because of your race, color, religion, disability, age, gender, sexual orientation or national origin, you may file a complaint within 180 days of the incident or treatment. For questions about how to file a complaint, call the ODJFS Bureau of Civil Rights, toll-free, at 1-866-227-6353. For more information, review the civil rights section of the ODJFS Program Enrollment and Benefit Information document.

Shelter and aid to women who are victims of domestic violence

Clermont Senior Services is the exclusive contract agency investigating allegations of abuse, neglect or exploitation of older adults in Clermont County. This state mandated program is provided in conjunction with the Clermont County Department of Job and Family Services. When abuse, neglect or exploitation is suspected, please contact the Clermont County Department of Job and Family Service Intake line at 513-732-7173.

 Adult Protective Services assist those persons 18 years of age or older who because of mental or physical impairments, can not provide for their basic needs for food, clothing, shelter or medical care, or protect themselves from neglect or hazardous situations, and who have no one willing and able to help in a responsible manner.

These services include:

• Assess potential adult abuse or neglect and identify needs

• Arrange for appropriate community services

• Casework counseling and case management

• Homemaker / personal care services

• Money management

• Legal interventions

• Assistance in obtaining entitlements and other general benefits and services

• Financial exploitation task force (education, training and service coordination

There is no income limit to receive these services.

Office Hours: 7:30 a.m. to 4:30 p.m. Monday through Friday

Job and Family Services Departments and Contact Information

Child Protection Unit
Office Phone: 937-382-5935
24 hour Emergency Number: 937-382-2449
Toll Free Number: 1-800-284-8942
Fax: 937-382-1165
Email: CLINTON_COUNTY_CPU@jfs.ohio.gov

Child Support Enforcement Agency 
Office Phone: 937-382-5726
Toll Free Number: 1-800-793-1290
Fax: 397-383-2400
Email: CLINTON_COUNTY_CSEA@jfs.ohio.gov

Family Services (cash, food and medical assistance)
Office Phone: 937-382-0963
Toll Free Number: 1-800-811-3700
Fax: 937-382-7039
Email: CLINTON_COUNTY_FAMILY_SERVICES@jfs.ohio.gov

OhioMeansJobs: Clinton County’s Employment and Training Center
Office Phone: 937-382-7762
Fax: 937-383-2657
Visit: OhioMeansJobs on Facebook

Kinship Support Group
Kinship Support Group meets the last Thursday every month from 6:00 pm to 8:00 pm.  Child care is provided.  Please contact Melissa Lynch at 937.382.2449 ext 1215 for more information. 

Adult Protective Services

Purpose

Adult Protective Services are provided to the elderly who are in danger of harm and / or are unable to protect themselves. Greene County Department of Job and Family Services is mandated to investigate and evaluate all reports of suspected abuse, neglect, and exploitation of adults age 60 and over.  

Adults who experience abuse, neglect or exploitation are offered supportive services, as available, for protection and self-sufficiency.

Reporting

To report suspected neglect, abuse, or exploitation of an at-risk adult in Greene County during normal working hours, please call (937) 562-6000.  Contact local police after business hours.

 

The Greene County Department of Job and Family Services oversees a variety of public programs that provide benefits and services to individuals and families.

421-LIFE (5433) is Hamilton County`s 24-hour elder abuse and neglect reporting line. Since 1981, Ohio has required counties to investigate reports of abuse, neglect, self-neglect and exploitation involving adults 60 and older.

Adult Protective Services (APS), a part of the Hamilton County Department of Job and Family Services, operates 421-LIFE. APS workers receive and investigate reports, identify risks to the safety and well-being of alleged victims, and work to improve situations by connecting older adults with social services and other resources. APS workers sometimes make referrals to police for criminal investigation.

APS workers cannot force older adults to take help. Mentally competent adults have the right to refuse APS assistance and intervention.

APS workers cannot make older adults go into nursing homes. In fact, APS is committed to helping adults stay in their own homes as long as they safely can, or helping them find the least restrictive alternative.

We urge you to become familiar with the warning signs of elder abuse and neglect contained in this brochure and call 421-LIFE if you have concerns. All calls are confidential.

Adult Protective Services (APS) works to ensure the personal safety and well-being of elderly citizens of Montgomery County. We investigate suspected abuse, neglect, self neglect and exploitation of people, primarily age 60 and over.

APS strives to help people remain independent in their homes by preventing, reducing or remedying potentially dangerous conditions. Our Intake Line is available 24 hours a day, seven days a week. Call (937) 225-4906 to report suspected abuse or neglect.

OhioHOPES strives to be Ohio’s informative hub for older adults at risk of or victims of crime. This initiative provides resources, a monitored helpline, support in reporting crimes while raising awareness and understanding that elder abuse is happening and it needs to stop.

• OhioHOPES is a project that can be divided into four categories:

• Online Resource Hub and Educational Website

• Help-Line

• Public Education

• Professional Training & Networking Development

Pro Seniors is a contracted provider of Council on Aging offering the following services: 

• legal assistance
• ombudsman services

More about Pro Seniors

Founded in 1975, Pro Seniors is a non-profit organization that provides free legal and long-term care help to older adults.  Pro Seniors offers Ohio residents age 60 and older the advice and information they need to solve their legal and nursing home, adult care facility, and home health care problems.

The Pro Seniors Mission
Pro Seniors is dedicated to helping older adults maintain their independence by empowering them, by protecting their interests, and by helping them access resources.

What Pro Seniors Offers
Pro Seniors Legal Hotline serves the State of Ohio.  By calling the Pro Seniors Legal Hotline, Ohio residents age 60 or older can receive free assistance over the telephone with a variety of legal or long-term care problems. In Greater Cincinnati, the number to call is (513) 345-4160.  In other parts of Ohio, call (800) 488-6070.  Find more information on the Legal Hotline by selecting the Legal Hotline link.

Legal Help
If you have a legal problem that cannot be resolved over the telephone, the Legal Hotline may refer you to a Pro Seniors staff attorney if you live in Butler, Clermont, Clinton, Hamilton or Warren County. Pro Seniors' staff attorneys handle problems that many private attorneys do not, such as Medicare, Medicaid, Social Security, other government benefits and pensions.  The Legal Hotline may also refer you to a private attorney who has agreed to accept cases at a reduced fee for clients with limited income.

Legal Information Pamphlets
Pro Seniors provides pamphlets on a variety of subjects, from Medicare and Medicaid to consumer fraud and food stamps.  You can find a complete list by selecting the Pamphlets link.

Long-term Care Ombudsmen
If you have a complaint about a nursing home, Pro Seniors can help.  The long-term care ombudsmen will investigate and work with you to resolve your concerns about nursing facilities in Butler, Clermont, Clinton, Hamilton, and Warren counties.  Pro Seniors ombudsmen also handle complaints about home care and adult care facilities.  You can find more information about the Ombudsman program by selecting the Ombudsman link. The Ombudsman can also help you choose the right care facility to meet your needs.

Volunteer Opportunities
If you are interested in assisting older people and have a few free hours each week, Pro Seniors offers a variety of volunteer opportunities.  For more information about our volunteer Ombudsman Program, select the Ombudsman  link.  If you are concerned about fraud and waste in the health care system, select the Ohio Seniors Fight Fraud  link to learn more about volunteering for this project.  If you are an attorney, you can assist callers to the Legal Hotline or conduct legal research.  Paralegals can provide valuable support to our legal staff. Volunteers also are needed to assist staff with mailings and other office projects.

The Ohio Coalition for Adult Protective Services (OCAPS) is a statewide coalition that strives to enhance the provision of services to adults at risk of abuse, neglect and exploitation through collaboration, education and advocacy, per the mission statement adopted by the organization.

If you believe that an adult age 60 or older has suffered abuse, neglect or exploitation, resources are available at the following link https://www.ocapsohio.org/where-to-get-help

The Warren County Department of Human Services is the mandated agency responsible for providing protective services for those adults sixty (60) years of age or older at risk of abuse, neglect, or exploitation. Any referral of an adult at risk will be investigated by the Adult Protective Service Worker. She will work with the adult, family and neighbors to reduce or eliminate any risk and arrange for services to assist the adult to remain safely in his/her home. Protective services such as casework, medical care, guardianship and legal services, food, clothing, and in-home care are utilized to prevent or reduce conditions causing endangerment to the older adult. If it is determined that the adult is incapacitated or unable to remain safely in his/her home, then the APS worker will work to determine the least restrictive setting and, if necessary, petition the probate court for assistance in protecting the adult.

If you would like more information on the Adult Protective Service Program, or if you wish to make a referral regarding an adult, please contact the agency at 513-695-1423 or 513-695-1454. If it is after hours and it is an emergency, please contact the Warren County Sheriff Department at 513-695-1280.

The Warren County Department of Job and Family Services is a county, state and federally supported agency responsible for basic financial, medical and social services programs that are mandated by the State Legislature. Programs are available to ensure that no one is forced to go without food, clothing, shelter, medical care and necessary life sustaining services because of lack of resources. Along with those necessary support services, Warren County Human Services provides education and training to help individuals find quality jobs enabling them to move from short term assistance to independence and self-sufficiency in the shortest time possible.

Telephone:

• 513-695-1420- Main Phone Line
• 513-695-1600- Adult Protective Services After-Hours Hotline
• 844-640-6446- Statewide IVR/Call Center
• Fax: 513-695-2940
• Email: WARRE_CDHS_INFO@jfs.ohio.gov

Family Violence Prevention Project
YWCA of Greater Cincinnati

Domestic Violence Shelter and Crisis Hotline

The YWCA provides safe protective shelter, crisis line assistance, and necessary supportive services for battered women and their children to move them toward self-sufficiency, independence and freedom from abuse.

YWCA hotline advocates can provide: peer counseling and moral support, assistance with creating a safety plan and determining if shelter is appropriate for you, and information about restraining orders.